Cancellation Policy

To make sure that each patient gets individual attention, we set aside dedicated time for each appointment. If you find it necessary to cancel an appointment, we request that you provide us with 24 hours notice.

At thegallery we have a specific policy we adhere to in order to control short notice cancelled appointments:
  • First short notice cancellation, no fee will be charged but it will be recorded on your notes.
  • Second short notice cancellation, there will be a charge, which will be 50% of your treatment costs.
  • Third short notice cancellation, the charge incurred will be the full cost of the treatment. 
We understand that occasionally illness or emergencies occur and your may not be able to give as much notice in those instances.

Nervous patient?

If you are nervous about visiting the dentist, rest assured that we understand! The good news is we know how to help you feel more relaxed and comfortable. 

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Before you visit us

If you are a first time visitor, or your medical situation has changed, you can print out and fill in our induction and medical history forms and bring them in.

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